Refund Policy

Every new account gets a 30-day free trial with no card details needed. You're never charged during or after the trial — at the end, you simply choose whether to buy a plan. Because nothing is paid, there's nothing to cancel or refund. Start your free trial

• 7-day money-back guarantee: if you're not happy with your first paid plan, ask within 7 days of buying it and we'll refund the full amount.
• Charged twice or by mistake: if a technical error charged you more than once for the same plan, we'll refund the extra payment whenever you tell us.
• Paid but plan not activated: if your payment went through but your plan didn't start and we can't fix it, you'll get a full refund.

1. Day 0You buy your first planYour paid plan starts
2. Days 1–7Full refund availableEmail us to request it
3. Day 8 onwardsNo refundYour plan runs until its end date

• After 7 days: requests made more than 7 days after buying your first paid plan.
• Renewals: payments to renew or extend an existing plan. Plans don't renew by themselves, so you're only charged when you choose to renew.
• Partly used periods: we don't refund the unused part of a plan if you stop using DigitalCarda midway; your plan stays active until its end date.
• Reseller purchases: if you bought through a DigitalCarda reseller or agency, ask them about refunds — they set their own prices and terms.

1. 1Email [email protected] from your account email address.
2. 2Include your plan, purchase date and the payment or transaction ID from your receipt.
3. 3We'll confirm we've received it and let you know once it's approved.

Opens your email app with the details we need already listed.

Approved refunds are sent to the same card, UPI ID or bank account you paid with, through Razorpay, within 5–7 working days. Your bank may take a few extra days to show it. When a plan is refunded it ends straight away, and your card goes back to the state it was in before you bought it.

We may refuse a refund where an account broke our Terms & Conditions, where we see fraud or abuse (such as repeatedly buying and refunding), or where a separate written agreement — for example for a large team or enterprise order — sets different refund terms.

NFC cards and standees are printed for you with your own details, so they have their own terms. The 7-day money-back guarantee and the refund times in the rest of this policy are for plans.

• Damaged, faulty or misprinted: if your card or standee arrives damaged, faulty (for example, the chip or QR code doesn't open your card link) or misprinted, we'll replace it within 7 working days.
• What misprinted means: printed differently from the final details (the ones we emailed you to check, with any correction you sent us before we printed). Once a card or standee is printed its text can't be changed, so please check that email as soon as it arrives.
• Cancelling before we print: you can cancel an order before it's printed, and we'll refund what you paid for it within 24 working hours.

To ask for a replacement or to cancel, email [email protected] or message us on WhatsApp with your order number and, for damage or a misprint, a photo. Delivery is covered by our Shipping & Delivery policy.

For anything about payments or refunds, email [email protected], call +91 95177 22444 or message us on WhatsApp. How we handle your payment details is explained in our Privacy Policy.